Ritual ONE FAQs

Ritual ONE

What is Ritual ONE?

Ritual ONE is your commission-free online ordering for your website & social media powered by Ritual. Visit our website here to learn more!

How do I sign up for Ritual ONE?

Click the button at the top of the page and it will prompt you for some basic information. Once received, a Ritual onboarding expert will reach out shortly and start the onboarding process with you. They will work with you every step of the way until you are set up for Ritual ONE.

I already have online ordering, how else can I use Ritual ONE?

Ritual ONE is an omni-channel ordering solution meaning you can use your Ritual ONE link to receive order through social media, Google listing and QR codes. This allows you to take advantage of all points of customer interaction and directs customers to your commission-free Ritual ONE webpage rather than a 3rd party delivery platform.

How does Ritual ONE compare to other online ordering platforms?

Ritual ONE is one of only a few platforms that enables online ordering customization as well as the ability to offer digital ordering through all points of customer connection (online, social & in-store). What really sets Ritual apart is the minimal investment required to use Ritual ONE.

What support do I get once I am set up on Ritual ONE?

Setting up Ritual ONE is simple - most everything needed for your Ritual ONE page can be automatically uploaded through your Ritual partner portal. During onboarding, you'll also gain access to our partner resources page to ensure you're maximizing the use of your Ritual ONE webpage. For any questions or additional support, our dedicated Ritual ONE team can also be a resource.

Receiving Orders

Does Ritual ONE integrate with my Point of Sale?

Ritual ONE integrates either directly or through an aggregator with almost every point of sale solution.

How do customers use Ritual ONE?

Ritual ONE is a first party ordering solution meaning your Ritual ONE page is custom to your branding. Customers do not need to download an app in order to place an order, which reduces overall ordering friction. A customer simply clicks on your Ritual ONE link and can place an order for pickup or delivery from a mobile and browser-friendly webpage.

How do I receive Ritual ONE orders?

There are 2 ways to receive Ritual ONE orders. You can setup your email to receive orders directly to your inbox, or rent an order receiving device for a small fee per week. The device allows you to manage your inventory and store hours directly.

Does Ritual create my website? How does the online ordering work?

Ritual ONE can work with or without a website, but a website is preferred. Ritual does not design or host a business' website, we power the online ordering through a custom mobile ordering page from your existing website and social accounts.

How does delivery work with Ritual ONE?

Ritual ONE allows 3 options for maximum flexibility with delivery.

Option 1: You can coordinate your own delivery with your own delivery drivers.

Option 2: You can partner with a local existing courier with a flat fee pricing structure.

Option 3: You can partner with Ritual's national delivery provider, Doordash Drive.

All three of these options are designed to allow you to fulfill delivery orders without 3rd party commission as you can decide the radius you want to deliver to and how much, if any, of the flat delivery fee you want to cover or pass on to the customer.

Pricing

How much does Ritual ONE cost?

The standard pricing for Ritual ONE is $49 billed monthly per location. Ritual ONE powers your online ordering and is distinct from the Ritual Marketplace. Additional fees apply to access Ritual marketplace customers & automated loyalty program.

Standard credit card processing fees apply.

What are some of the hidden fees that might come up?

There are no hidden fees with Ritual ONE.

Timing

How long does it take to get set up on Ritual ONE?

It only takes a couple of minutes to register for Ritual ONE. From there you'll receive a dedicated onboarding expert to help support you with all your needs during the onboarding process.

Cancellation

Are there any cancellation fees?

There are no cancellation fees. We believe this is a partnership and therefore do not lock our partners to any term contracts.

How do I cancel Ritual ONE?

You can request assistance through your Partner Portal. This is also where you can submit a request to cancel Ritual ONE.

How long does it take to cancel Ritual ONE?

We encourage 30 days notice to cancel Ritual ONE. This allows us time to send shipping labels for collecting hardware, if applicable, and time to finalize any outstanding deposits.